Contacting the Help Desk


Full Name		Campus Username
Email Address		Student ID Number (Begins with 900 or 999) OR the last 4 digits of your SSN
Phone		Alternate Phone
Date/Time problem occurred
Where did the problem occur? (Home, work, campus lab, campus office, public library, etc.)
ISP and connection speed (If on campus, enter "On Campus")
What browser(s) have you tried? (Please include the version: Internet Explorer 6.0.2, Netscape 7.1, etc.)
What operating system were you using? (example: Windows XP, MAC OS X, Windows 98, etc.)
What course/section were you working in when the error occurred (please give the course name as it is shown on your “My WebCT” page)?
Instructor's Name
What is your role in that course/section (check all that apply)?
Course Instructor (template level)		Section Instructor
Course Designer (template level)		Section Designer
Teaching Assistant		Auditor
Student		Other
Does the problem happen consistently?
Yes, always		Sometimes
It’s only happened a few times		It only happened once
Other (please specify):
Please give a description of the problem in as much detail as possible--exactly what the problem is and how it occurred. Please include any error messages. Please provide detailed steps to reproduce the problem if the problem is reproducible.
Yes No	I have performed the Browser Tune Up.
Yes No	Am using a supported browser.
Yes No	I have Java installed.
Yes No	I have uninstalled any search toolbars.
Yes No	My pop-up blocker is configured to allow ecourses.purdue.edu.
Press "Submit" to send your entry.

WebCT Vista